Privacy Policy

1. Information we collect

When you use our services, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, country of residence and the information included in the appointment request (intake) form. We also record your time zone, which the form suggests from your browser settings and you can correct, for the sole purpose of showing your appointment time in your local time. This information is necessary to coordinate and provide the psychological support service.

2. Use of information

The information collected is used exclusively to:

• Coordinate and confirm your appointment with the selected psychologist.
• Send you notifications and reminders related to your session.
• Provide a personalized, high-quality service.
• Comply with applicable legal obligations.

3. Confidentiality

All information shared during the booking process and in therapy sessions is treated with absolute confidentiality. Our psychologists are bound by professional secrecy and the ethical codes of their profession. We will not disclose your information to third parties without your express consent, except where required by law.

4. Storage and security

Your information is stored on secure servers. We implement technical and organizational measures to protect your data against unauthorized access, loss or alteration. However, no system for transmitting data over the internet is completely secure, so we cannot guarantee absolute security.

5. Your rights

You have the right to access, rectify, cancel or object to the processing of your personal data. To exercise these rights, you can contact us through the channels listed on our contact page.

6. Cookies and similar technologies

This site only uses technical cookies that are strictly necessary for it to work. We do not use advertising, analytics or third-party tracking cookies.

• Session cookie: keeps your session active and remembers the language you selected while browsing.
• Security cookie (XSRF-TOKEN): protects the site's forms against request forgery.

Because they are essential for the site to work, these cookies do not require your consent. You can block or delete them from your browser settings, although this may affect how the site works.

7. Changes to this policy

We reserve the right to update this privacy policy at any time. Changes will be published on this page along with the last-updated date. We recommend reviewing it periodically.

8. Contact

If you have questions about this privacy policy, you can contact us through the form on our home page.